Contact Us | Stake Casino Guide 2026

We work entirely online, so there is no street address and no walk-in desk. Our team is based in the United Kingdom and keeps standard UK working hours: Monday to Friday, 9am to 5:30pm, UK time. Messages sent outside those hours are picked up the next working day. Expect a first reply within two working days. Complex requests, such as corrections that need fact-checking, can take up to five. We do not answer by phone or social media DM, because email keeps a clear record for both sides.

Use this channel for anything about what we publish. Spotted an outdated bonus term, a broken fact or an unclear explanation in our Stake Casino or stake crypto casino coverage? Tell us. Include the page, the exact line you are querying and a source if you have one. We check every claim against the operator's current terms and licence details before we change a word. If you are asking for a correction, say so in the subject line. We log all changes and fix confirmed errors quickly. We do not sell editorial placement, and we do not alter reviews in exchange for payment.

Operators, affiliates and agencies can reach us here. Send a short brief: who you are, your licence and regulator by name, supported payment methods, and the bonus mechanics you want us to look at, including wagering requirements, game weighting and expiry. We assess every brand on the same criteria, so a pitch cannot buy a better score. We will not publish unverified claims. If you offer promotions such as joo casino coupons, send the full terms, not just the headline offer. Anything we cannot verify stays out. Please do not send gifts or incentives to staff.

You see things we miss. Use this channel to share what happened when you played: a withdrawal that took longer than stated, a bonus that behaved differently from its terms, or a support team that handled a problem well. Give dates, the casino name and screenshots if you have them. We treat tips as leads, not proof, and we check them before they influence anything we publish. We keep your details private unless you tell us otherwise. If gambling is causing you harm, contact GamCare or BeGambleAware. We are a guide, not a support service.

Do you give personal gambling advice? No. We publish information, not betting tips or financial advice. Can you help with a dispute against a casino? We cannot act as a go-between, but you can send us the details and we will point you to the right escalation route, such as the operator's complaints process or its regulator. Can I ask you to remove a review? Only if it contains a factual error, and we will fix the error rather than delete the page. Do you reply to every email? Yes, within two working days. Is this site for under-18s? No. You must be 18 or over to gamble in the UK. Play within your limits.